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The secret is their ability to build and nurture fruitful relationship with clients. That they come across as trusted and competent builder in the UK making clients chase them for every major or minor construction needs.
Here are few tips to turn you into one of them and get flooded with job offers:
Look and behave like a professional
Always carry your skill and safety certifications (CSCS Card for example) in addition to uniform (if you have one) to appear professional. These things contribute to the level of trust the customer has in you. Take pictures of your work and showcase them to potential clients. Have a profile on online job portal? Use your profile picture to show what you do. You can impress 40% of customers with this.
46% of customers look for guarantees for their work, so dont promise anything you cant deliver. And deliver what has been promised.
When you clean up after yourself, 3 out of 4 clients will be impressed. Maybe they will recommend you to others generating more offers and money for you. As per a report, 78% of people rely on word of mouth when hiring a tradesman. I hope you get the drift!
Build long time relationship with clients
Show expected courtesy
Almost 75% clients appreciate tradesmen who return their calls. So if you happen to miss a call from a client, make sure to call them back. Clients are very suspicious of tradesmen who dont answer or return calls.
Clients mind tradesmen who are not punctual or who change their schedule pretty often. Once you make a commitment, try your best to keep it: in rare cases where you cant, be genuinely apologetic.
Half of the clients are afraid of leaving their home to tradesmen. Treat their home, and your workplace, with respect and you might earn a repeat client for yourself.
It doesnt cost much to make calls to clients long after the work is over. You have no idea how many brownie points you earn from your client when you follow up on your previous work. Its a great way to come across as a reliable builder in the UK.
Leave good impression on clients
Politeness pays:
No matter which profession you are in politeness pays. No customer, client or boss in the world like people who are rude and impolite. As per a survey, a whopping 67% of customers value politeness in tradesmen.
Do have an online presence and commit to feedback:
Join one of the online job portals if you may. Not only it opens you to more job offers but also make you appear as someone sophisticated. These portals have a feature where your clients rate and give feedback to your work. If a client leaves you a comment or review, whether its good or bad, take the time to respond and show people that you care about your work.
Flaunt your insurance cover:
Top builders in the UK flaunt their public liability insurance something that protects them and the client against accidents or damages. No wonder they are more likely to be hired and preferred by clients. Please get one if you dont have already.
Be modern in receiving payment:
Dont ask for cash. It looks cheap. Resort to some online payment method and look suave. Besides, never ask for full payment in advance and risk looking suspicious. Over 75% of customers get put off by this.
